FREQUENTLY ASKED QUESTIONS

Have a question not on the list?  Drop us a line and we'll reply.  


DOES CAMPGROUND SOCIAL BUY 'FOLLOWERS'?

No way.  Not happening.  Our growth process interacts with real people who have been identified by Campground Social as real potential followers and customers.  You've probably run into some of the more dubious marketplaces online that offer paid followers.  We warn against taking shortcuts like this as it just damages your feed's reputation. 


WHY DOES CAMPGROUND SOCIAL NEED MY INSTAGRAM LOGIN INFO?

Your login credentials (username and password) are required to establish a connection to Instagram.  We will never login to your account via the Instagram App.


WILL MY PASSWORD BE SAFE?

We'll watch over it like our first born.  Since your Instagram account is connected to YOUR email and phone number it can never be 'hacked' or hijacked without you being alerted first.


WHAT IS CAMPGROUND SOCIAL'S CANCELLATION PROCESS? 

Anytime and no questions asked.  Not a fan?  We get it.  Budget stretched too thin?  We get it.  Just log in to your account and select the cancel button! During your first 30 days on campground, your entire month's fees will be refunded to your card.  After 30 days, we will prorate and refund the time you have yet to use.


DOES CAMPGROUND SOCIAL POST CONTENT ON MY ACCOUNT?

Nope. The best part of your Instagram feed is that it's YOURS!  We'll be here to provide you with some tools and best practices that work alongside our behind the scenes growth efforts.  Successful accounts are the ones that post often and post content that is as unique and inspiring as your brand.


CAN I CHANGE MY GROWTH PLAN aT ANYTIME?

Yes, absolutely! We encourage you to reach out to us for any question or change you'd like to make on your account!


Yes!  It really is.  If you're not happy with your service after 30 days then we're happy to refund you your money for that time.  After your first 30 days, we will refund you on a prorated basis on the time you haven't used.  

Is my 30 day trial really unconditional?

How long until I see results? 

There are a plethora of factors involved in getting to growth.  The most important of them is where you are starting off from.  If you have an account with at least 1k followers and post regularly (at least 10x a month) you'll begin to see results in a matter of days.  If you're a smaller account, it may take up to 2 weeks to start getting traction.  always remember: KEEP POSTING CONTENT!!!


How often do I need to post?

POSTING great content is the #1 thing you can do to help us help you.  We recommend posting at least once a day, but in the absence of that we recommend to at least have 10 new posts per month.  Ask yourself: would you follow an instagram account with stale content?


What can i expect in the next 30/60/90 days?

This is a general rule of thumb for an account that posts regularly, has a complete bio and profile:

30 Days- Demographic profile complete, You'll notice more engagement on your new content and even older stuff

60 Days- You're getting noticed by a lot more people.  Your new content is bringing in likers who are converting into followers

90 Days- We're in full stride! You will see a very consistent stream of new followers and engagemnt on your posts.


Bleh!  As the instagram platform becomes more popular, it also becomes a target for spammers and bots.  As your account becomes gains more exposure, you may attract a few spam accounts here and there (our metrics show less than 5%).  They can be annoying so we recommend just blocking them.  Additionally, if there are any keywords you notice that keep bothering you, please let your account manager know so we can tweak your growth settings.

What's the deal with spam and fake bots on instagram?


Can I use other Instagram growth services while campground is running?

We suggest you don't.  The Campground growth process takes into account dozens of variables and factors.  The moment those are thrown off by another growth service, we really can't guarantee you the growth that we promise and are known for.  Additionally, utlizing multiple growth-type services tends to raise red flags with Instagram.


Great, please forward it to support@campgroundsocial.com or to your accoutn manager who will pass it along to our growth team.  

I just received a security e-mail from instagram with a code.